Dealing with Performance Problems

Dealing with performance issues steps

Punishment and avoidance rarely work.

Approach performance issues with curiosity and empathy and you may find the discussion and solution are less difficult than you anticipated:

When discussing and resolving performance issues:

­ččáPrepare – prepare yourself physically, mentally, and emotionally

­ččáPresent – present the situation as you see it

­ččáDiscover – understand what is going on from the other person’s perspective

­ččáAnalyze – discuss the real problem, identify the system factors, find the root together

­ččáSolve – work on finding a win:win solution together

­ččáSet goals – commit to a SMART goal and plan

­ččáFollow up – monitor, adjust, and celebrate

Could your organization use some help with resolving performance issues and navigating conflict? Our Delving Into Difficult Discussions program may be a great fit!


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