Program Registration

Delving Into Difficult Discussions

Open Enrolment Starting July 26, 2023

Register now – space is limited!

Addressing problems and navigating conflict are vital to creating an organization where people can thrive

Delving Into Difficult Discussions is a multi-session program that offers ideas and exercises to help you improve your ability to have difficult discussions and solve performance and interpersonal problems.

Wednesdays 10 am – 12 pm
Virtual, Interactive

Throughout this program you will be encouraged to develop new ways of thinking about and responding to the situations you face.

Changing your thinking and behaviour is easiest when you go slow, have a chance to put ideas into action, and have support. We meet several times so that we can introduce concepts over time, support you to make small changes, and give you an opportunity to talk about what’s working and what isn’t.

SESSION 1 – July 26

Conversations relating to performance and interpersonal problems tend to feel and become difficult because they trigger the stress response, resulting in aggressive and passive behaviours that become barriers to success. In this session we’ll explore safe spaces, reducing stress by reframing the way we think, using emotional intelligence, and choosing behaviours that support us to get the results we’re looking for.

SESSION 2 – August 2

In this session, we’ll briefly discuss how systems thinking can help us have better conversations and more effectively solve problems. We’ll build upon the concept of creating safe spaces, reviewing the importance of the relationship and how to strengthen relationships to increase success. Finally, we’ll discuss what is involved in effective communication and some ideas on how to plan your communication.

SESSION 3 – August 16

To effectively address problems, we must first be able to clearly articulate what we were expecting to be happening or not happening. This can be challenging, which is one of the reasons we have performance and interpersonal issues in the first place. In this module, we discuss the importance of identifying and discerning between expectations, facts, and interpretations. We present ideas for timing and location, reinforcing the importance of the safe space and present an approach to use to set your discussion up for success. We also offer some ideas for providing and receiving feedback.

SESSION 4 – August 23

When attempting to address a problem and navigate conflict, you will likely encounter “protective behaviours.” There may be aggressive behaviours like getting defensive, yelling, blaming, and lying or passive behaviours like owning other people’s feelings or giving in to conflict. This module offers more specific ways to apply the ideas presented in previous modules to increase your chances of having productive conversations and get the benefits of discussion and debate while minimizing the amount of protective behaviour.

Open Enrolment Details

Develop the thoughts and behaviours that lead to success

“I like the prompts and examples provided to help guide us through upcoming difficult conversations. I feel this training program has already been beneficial from a work and personal perspective.” – Participant feedback

Delving into Difficult Discussions

Facilitated discussion on Microsoft Teams
Read in advance and come prepared to discuss the ideas and how they apply to you
Maximum 12 participants


Session 1 – July 26  |  Session 2 – August 2
Session 3 – August 16  |  Session 4 – August 23

*approx 1 hour of prep reading per session


Your full-colour workbook is shipped as soon as payment is received.  Receive a PDF certificate of completion by email upon completion of all sessions. 

$897 / PERSON + TAX

Register below and an invoice will be emailed to you, payable by e-transfer, cheque, or EFT.


Payment required in full to ship materials.  Pay by July 14 to ensure time for delivery and prep reading.  


Submit the form below and we’ll get an invoice on the way.  Once we receive payment, we’ll ship the program materials and email a link to a welcome video and Teams invite.