DIDD Fall 2024

Delving Into Difficult Discussions

For Owners, Executives, and Senior Leaders

Prevent, Address, and Resolve Persistent Problems

5-Session Program Starting September 10

FREE for Eligible Owners, Executives, and Senior Leaders

Complimentary spots are given to owners, executives, and senior leaders in successful organizations who want to explore the potential of their senior leadership team and organization.

A complimentary spot provides the opportunity to determine whether my approach, content, and facilitation style might be a good fit for your organization and objectives.

Worst case, we’re not a good fit and you get a free course. Best case, we end up partnering to do some transformational work.

more about the work we do here

Addressing problems and navigating conflict are vital to creating an organization where people can thrive

Delving Into Difficult Discussions (DIDD) is a multi-session program that offers ideas and exercises to help you improve your ability to have difficult discussions and solve performance and interpersonal problems.

Click here for more general information on the Delving Into Difficult Discussions program

or continue reading below for details on the program starting September 10

The Delving into Difficult Discussions course has helped my difficult discussions feel much less difficult.

I really enjoyed the course format—the self-reading, reflection, and sharing with the team. Initially, I would have preferred a one-day course, but I now realize the value of having time between sessions to put the lessons into practice. Additionally, I wondered about the sharing component; it’s not typically something I’m overly comfortable with. I was pleasantly surprised to find it was pretty easy to open up and not feel judged.

I really liked the energy and perspective Melanie brought to the program. She helped all of us reframe our situations and apply essential concepts like listening, being careful with phrasing, pausing, setting boundaries, and remembering to take a break if things are going off the rails.

Marnee Colman

Head of North American Commercial Business
Delta Commercial / Masco Canada


Tuesdays 10:30 am – 12 pm
Virtual, Interactive

Throughout this program you will be encouraged to develop new ways of thinking about and responding to the situations you face.

Changing your thinking and behaviour is easiest when you go slow, have a chance to put ideas into action, and have support. We meet several times so that we can introduce concepts over time, support you to make small changes, and give you an opportunity to talk about what’s working and what isn’t.

SESSION 1 – September 10
Developing Mindset

Conversations relating to performance and interpersonal problems tend to feel and become difficult because they trigger the stress response, resulting in aggressive and passive behaviours that become barriers to success. In this session we’ll explore safe spaces, reducing stress by reframing the way we think, using emotional intelligence, and choosing behaviours that support us to get the results we’re looking for.

SESSION 2 – September 17
Developing Skillset

In this session, we’ll briefly discuss how systems thinking can help us have better conversations and more effectively solve problems. We’ll build upon the concept of creating safe spaces, reviewing the importance of the relationship and how to strengthen relationships to increase success. Finally, we’ll discuss what is involved in effective communication and some ideas on how to plan your communication.

SESSION 3 – September 24
Taking Action

To effectively address problems, we must first be able to clearly articulate what we were expecting to be happening or not happening. This can be challenging, which is one of the reasons we have performance and interpersonal issues in the first place. In this module, we discuss the importance of identifying and discerning between expectations, facts, and interpretations. We present ideas for timing and location, reinforcing the importance of the safe space and present an approach to use to set your discussion up for success. We also offer some ideas for providing and receiving feedback.

SESSION 4 – October 1
Navigating Protective Behaviours

When attempting to address a problem and navigate conflict, you will likely encounter “protective behaviours.” There may be aggressive behaviours like getting defensive, yelling, blaming, and lying or passive behaviours like owning other people’s feelings or giving in to conflict. This module offers more specific ways to apply the ideas presented in previous modules to increase your chances of having productive conversations and get the benefits of discussion and debate while minimizing the amount of protective behaviour.

SESSION 5 – October 8
Open Discussion

Time to discuss what’s been working, what hasn’t, and what to remember to create future success.

Open Enrolment Details

Develop the thoughts, behaviours, and systems that lead to success

“I like the prompts and examples provided to help guide us through upcoming difficult conversations. I feel this training program has already been beneficial from a work and personal perspective.” – Participant feedback

Delving into Difficult Discussions

Small-group learning (max 12 participants)

Facilitated discussion on Microsoft Teams

Read in advance and come prepared to discuss the ideas and how they apply to you


Session 1 – Sep 10  |  Session 2 – Sep 17
Session 3 – Sep 24  |  Session 4 – Oct 1
Session 5 – Oct 8

*approx 1-2 hour of prep reading for each of Sessions 1-4


Your full-colour workbook is shipped and your online learning portal is set up as soon as payment is received. 

Receive a PDF certificate of completion by email upon completion of all sessions. 

Frequently Asked Questions

The program starts September 10, why does registration close September 6?

The program asks you to do some prep work in advance of the first session. We need enough time to get you access to the workbook and you need enough time to do the prep work to get the most out of the program.

How much prep work is required?

Each of the first four sessions has approximately 1-2 hours of prep work, depending on how much effort you put into reading and answering the questions.

Why the prep work?

1) To better support behaviour change, rather than just developing awareness of what needs to change. 2) We find most people don’t want to be “talked at” for hours, nor do they want to sit through a slide show of things they could just read themselves in a workbook.

Can I participate without doing the prep work?

You can, but since the sessions are discussion-based, rather than slideshow presentations, not preparing will impact what you get out of the program. If you can’t or don’t want to do prep work, there may be other programs better aligned to your needs and desired outcomes.

A printed workbook? 

We provide the workbook in two ways – printed and through an online portal.  We encourage the use of the printed workbook for a number of reasons: 1) To help you disconnect from the continuous digital distractions that will prevent you from preparing.  2) Writing on paper can help with your learning process 3) Seeing your ideas and goals in your own writing can help create success.

I can’t attend every session, should I still register?

Many people have missed one session and gotten a lot out of the program. To get your certificate, you need to attend 4 of the 5 sessions and demonstrate that you did the prep work for any sessions you miss.

Apply Now!

There are only 12 spots in this small-group executive learning experience – use the form below or email melanie@melanietaylor.consulting.com to apply for a complimentary spot