DIDD Open Enrolment

Delving Into Difficult Discussions

Enhance your ability to solve performance and interpersonal problems

4-Session Open Enrolment Starting May 7, 2024

Registration closes April 26 – Register now, space is limited!

Addressing problems and navigating conflict are vital to creating an organization where people can thrive

Delving Into Difficult Discussions is a multi-session program that offers ideas and exercises to help you improve your ability to have difficult discussions and solve performance and interpersonal problems.

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Tuesdays 10 am – 12 pm
Virtual, Interactive

Throughout this program you will be encouraged to develop new ways of thinking about and responding to the situations you face.

Changing your thinking and behaviour is easiest when you go slow, have a chance to put ideas into action, and have support. We meet several times so that we can introduce concepts over time, support you to make small changes, and give you an opportunity to talk about what’s working and what isn’t.

SESSION 1 – May 7

Conversations relating to performance and interpersonal problems tend to feel and become difficult because they trigger the stress response, resulting in aggressive and passive behaviours that become barriers to success. In this session we’ll explore safe spaces, reducing stress by reframing the way we think, using emotional intelligence, and choosing behaviours that support us to get the results we’re looking for.

SESSION 2 – May 14

In this session, we’ll briefly discuss how systems thinking can help us have better conversations and more effectively solve problems. We’ll build upon the concept of creating safe spaces, reviewing the importance of the relationship and how to strengthen relationships to increase success. Finally, we’ll discuss what is involved in effective communication and some ideas on how to plan your communication.

SESSION 3 – May 28

To effectively address problems, we must first be able to clearly articulate what we were expecting to be happening or not happening. This can be challenging, which is one of the reasons we have performance and interpersonal issues in the first place. In this module, we discuss the importance of identifying and discerning between expectations, facts, and interpretations. We present ideas for timing and location, reinforcing the importance of the safe space and present an approach to use to set your discussion up for success. We also offer some ideas for providing and receiving feedback.

SESSION 4 – June 4

When attempting to address a problem and navigate conflict, you will likely encounter “protective behaviours.” There may be aggressive behaviours like getting defensive, yelling, blaming, and lying or passive behaviours like owning other people’s feelings or giving in to conflict. This module offers more specific ways to apply the ideas presented in previous modules to increase your chances of having productive conversations and get the benefits of discussion and debate while minimizing the amount of protective behaviour.

Open Enrolment Details

Develop the thoughts and behaviours that lead to success

“I like the prompts and examples provided to help guide us through upcoming difficult conversations. I feel this training program has already been beneficial from a work and personal perspective.” – Participant feedback

Delving into Difficult Discussions

Small-group learning (max 12 participants)
Facilitated discussion on Microsoft Teams
Read in advance and come prepared to discuss the ideas and how they apply to you


Session 1 – May 7  |  Session 2 – May 14
Session 3 – May 28  |  Session 4 – June 4

*approx 1-2 hour of prep reading per session


Your full-colour workbook is shipped as soon as payment is received.  Receive a PDF certificate of completion by email upon completion of all sessions. 

$895 / PERSON + HST

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Register by April 26 to ensure time for delivery and prep reading.  

Frequently Asked Questions

The program starts May 7, why does registration close April 26?

The program uses printed materials and asks you to do some prep work in advance of the first session. We need enough time to ship your materials to you and you need enough time to do the prep work to get the most out of the program.

How much prep work is required?

Each session has approximately 1-2 hours of prep work, depending on how much effort you put into reading and answering the questions.

Why the prep work?

1) To better support behaviour change, rather than just developing awareness of what needs to change. 2) We find most people don’t want to be “talked at” for hours, nor do they want to sit through a slide show of things they could just read themselves in a workbook.

Can I participate without doing the prep work?

You can, but since the sessions are discussion-based, rather than slideshow presentations, not preparing will impact what you get out of the program. If you can’t or don’t want to do prep work, there may be other programs better aligned to your needs and desired outcomes.

A printed workbook? Why don’t we have digital materials?

1) To help you disconnect from the continuous digital distractions that will prevent you from preparing.  2) Writing on paper can help with your learning process 3) Seeing your ideas and goals in writing can help create success.

I can’t attend every session, should I still register?

Many people have missed one session and gotten a lot out of the program. To get your certificate, you need to attend 3 of the 4 sessions and demonstrate that you did the prep work for any sessions you miss.

Register Now!

There are only 12 spots in this small-group learning experience – reserve yours today!