Tag: conflict

Dealing with difficult people situations

Stop Dealing With “Difficult People”

I have been trying to avoid labelling people as “difficult.” And choosing instead to label the situation as “difficult.” I adopted this thinking when I was asked to create a “Dealing With Difficult People” program. I wanted one of the key concepts to be that ‘navigating conflict is much easier when you see yourself as…
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Leadership Tip: Performance Issue = Unmet Expectation

People Not Doing What You Expect of Them?

Do they know what you expect of them?Performance issues often result when we expect people to read our minds. Do you know what you expect of them?Performance issues often result when we can’t clearly state what we actually want. Are your expectations reasonable?Performance issues often result when we place unrealistic expectations on others because we…
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Dealing with performance issues steps

Dealing with Performance Problems

Punishment and avoidance rarely work. Approach performance issues with curiosity and empathy and you may find the discussion and solution are less difficult than you anticipated: When discussing and resolving performance issues: 🟠Prepare – prepare yourself physically, mentally, and emotionally 🟠Present – present the situation as you see it 🟠Discover – understand what is going…
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